Last night I installed my grandmother-in-law's (is that a real
term?) shiny new telly and DVD player for her, and was tasked with
showing her how to use it.
The telly is probably going to be okay, despite being one of these
fancy new digital thingamies. Sanity seems to have prevailed and if
there's high definition content for a channel, it automagically uses
the HD stream when available. What's more, the channel numbering is
pretty close to the numbering of the analogue channels.
The hard part is going to be the DVD. With a VCR it was easy to
explain: stick in the tape and press play. DVDs, however, have all
gone in for these complicated menuing systems. So now I have to
explain that she has to sit through the bullshit dire copyright
warnings (the UK ones being particularly hilarious), and any other
mandatory material the DVD producer deems necessary that everyone
watch every time they play the DVD. Then up will come some kind of
menu system. But, of course, every menu will be different. And every
menu system will use a different paradigm to get to the actual
content. And every menu system will use a different way of showing
which item you've got highlighted, with varying levels of
obviousness.
Whoever thought this shit up clearly hasn't ever had to guide
pensioners through usability studies! The first DVD was a Dendy
release (thanks to Benj's gift) and the menu was remarkably
straightforward. Except that the highlighting was completely
non-obvious. Really hard to tell which bit you've got highlighted.
Is it the text with the grey halo or the text with the
slightly lighter grey halo? Only way to work it out is to mash the
arrow buttons and see what moves. Try explaining that to a
pensioner!
Eventually I advised that, hopefully, if you stick the DVD in and
wait long enough, eventually it just starts the movie. Not sure if
her DVD player does this, but it's a Sony and my Sony one does
that.
Bob help us if someone goes and buys her some kind of surround
sound setup! Imagine trying to explain that she needs to select
"Dolby blah blah blah 5.blah blah" to get that to work!
Fortunately she lives just around the corner from my work, so I can
drop in if she's having problems. I'll drop in sometime next week for
a refresher course.
In other news, I think I need one of these shiny flatscreen LCD
things with high definition. Very very nice!