Letter I just sent to Giant Bicycles,
who make excellent bikes, apart from this one. Anyone wanna buy a
bike that could easily be converted into an excellent single-speed or
In April 2007 I bought
the Giant CRX City Pro from Wooly's Wheels in Sydney. I was quite
excited about it. I'd been looking at hub gear bikes for years,
enchanted by the elegance of the design. I now realise it was a big
mistake and there are good reasons for derailleurs continuing to be
Everything apart from the hub gear on the CRX is excellent. The
frame is agressive, really wanting to zip along. It's a brilliant
commuting bike, with fast wheels and tyres, ready to go.
Unfortunately, the moment you get a flat tyre you realise how bad
the hub gear is. Getting the wheel off requires a spanner and getting
your hands covered in grease. Getting it back on requires that you
understand exactly how it all fits together, and get the tension on
the chain just right or you'll have big problems. I ended up having
to constantly take the bike back to the shop to get the rear wheel
back on properly.
Next up one
of the anti-rotation washers on the hub gear broke, causing the
hub gear to rotate when it shouldn't. This was less than a year old,
with the bike doing much less than 50km a week.
Then the hub gear completely crapped itself. All the internals
seized up. The shop sent it back to Shimano who recommended it be
serviced every three months. This is a bike that is pitched as a
low-maintenance commuter machine!
Now, a few months but less than 100km later (it's been Winter and
I've had some injuries) the hub gear has crapped itself again.
Previous times I thought it might have been the way I put the
components back together after repairing a flat. This time I haven't
had a flat, so it's managed to destroy itself on its own!
In conclusion, the Nexus hub isn't ready. The mechanism of its
attachment is vastly overcomplicated, and it isn't durable enough for
light use, let alone heavy use. Selling this bike as a commuter
machine is a terrible mistake.
The thing about it is I like your bikes. I own a Giant mountain
bike that is a spectacular achievment in quality for a reasonable
price. I've recommended the non-Nexus CRX to friends looking for
commuter bikes, and they're really happy with them. The rest of the
CRX is brilliant! I'm tempted to sell the CRX City Pro and buy an
ordinary derailleur CRX.
I recommend you stop selling the CRX Nexus variant. It's only
going to give your company a bad name and turn people off cycling.
Very disappointed with this bike.