Well here's an example of how not to handle ticket sales for a large, high-profile event. Glastonbury tickets just went on sale, which meant getting up at 5am here in Sydney to start trying. It's now 8:45am and I've finally discovered I have some tickets.
I only worked this out, mind, by giving up on their web site and phoning the UK, where I was told I already had tickets. The web site certainly hasn't told me this useful bit of information!
But the good news is, we have Glasto tickets. Woo!